• Machine wash below 30ºC (inclusive) Short cycle spin

• Do not use bleach/whitener

• Ironing temperature below 150 º C inclusive

• Do not dry clean

• Dryer can be used at low temperature

1. Customers can choose the following methods to return and exchange the goods within 14 days from the date of receipt of the goods.
a) Bring the receipt and relevant return and exchange products to the MiDes store or counter in person to complete the return and exchange procedures; or
b) Email the order number and reason for exchange to mides@mides.com.hk, we will follow up as soon as possible after receiving the email. After receiving our reply email and confirmation processing, you can return the item to: Room B, 7/F, Evergreen Industrial Centre, 109-115 Wai Chung and Yihe Road, New Territories; or
Return the confirmed designated stores, we will follow up with you by email or phone within 5-7 working days after receiving the returned goods and after inspection.

2. Unless the goods are sent incorrectly or damaged, the customer shall bear the shipping or transportation expenses incurred due to the return or exchange of goods.

3. The relevant returned and exchanged goods must be accompanied by complete packaging and original labels to keep the goods intact; Goods that have been used, modified, washed or damaged or stained due to improper use will not be returned or exchanged.

4. The following items are not eligible for return or exchange:
All intimate clothing (including but not limited to underwear, socks),
Any goods sold at or less than 7% off,
Open goods, defective products,
Freebies, trial packs,
Products that have been used, modified, washed,
Products that have been damaged or stained due to improper use,
Lack of complete packaging, original labels, incomplete goods,
Goods that have been returned or exchanged,
More than 14 days after the customer signs for the goods.

5. If you make a return or exchange request based on the following reasons, we will not be able to handle it, please understand!
a) Due to different factors such as shooting light, mobile phone or computer display, and each person's understanding of color, there may be some color differences between the photo and the actual thing, so the color of the product photo is for reference only, and the color difference problem cannot be dealt with.
b) Some goods may be slightly discolored or deformed after washing due to factors such as production process or fabric treatment, which is normal within the scope of quality inspection standards, and the above problems cannot be dealt with. *Note: The above situation can also be caused by detergent ingredients or improper washing methods, please wash according to the laundry label.

6. Each order can only be returned once, and customers can be arranged to exchange the same goods, or goods of equal value, or for goods of higher value and make up the difference, if the value of the exchanged goods is less than the value of the returned goods, the difference will not be refunded.

7. All return and exchange arrangements are subject to the availability of goods at MiDes or its specialty stores and counters.

8. Under no circumstances, all items sold are non-refundable.

9. Babies Trendyland Limited ("Babies Trendyland") reserves the right to revise this return and exchange policy; In case of any dispute, Babies Trendyland reserves the right of final decision.

If you have any questions, please feel free to contact us via WhatsApp: 6013 7094.

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