Shopping FAQs
Please note that the following FAQs are for guidance and assistance purposes only, are not contractually binding and do not alter the terms and conditions of this website.
1. Unable to log in to Online Store Member / Online Store Member
The store activation of the member account is separate from the online store , must be activated in the online store for the first time , first activation URL: https://www.mides.com.hk/account/login
2. After receiving the goods, you find that there is a problem with the goods, and want to exchange, return and refund?
Please provide the invoice number ( or photo receipt , product information, reason for exchange and other information to email mides@mides.com.hk for further follow-up by colleagues.
3. What if there is a problem with my order?
If there is a problem with your order, please contact our customer service specialists by clicking [Live Chat] in the floating lower right option.
4. When will I receive the goods after purchasing the goods?
Online store orders are generally sent within 7 working days after payment ( excluding Saturdays, Sundays and public holidays ) .
5. Want to know the latest about MiDes monthly discount, membership discount or member discount ?
For offer details , please contact WhatsApp branch colleagues or visit each branch to know ,
Whastapp contacts branch colleagues: https://www.mides.com.hk/whatsapp/
Information of each branch: https://www.mides.com.hk/pages/locations
Please keep an eye out for the latest offers posted by our Facebook and Instagram fan page.
For details on membership benefits, please refer to: https://www.mides.com.hk/pages/mides_membership
[mides Exchange Policy]
1. After shopping in MIDES stores/online stores, customers who wish to exchange goods must replace them at MIDES stores within 14 days of purchase (counting from the date of receipt of the goods), together with the receipt. Customers can also email mides@mides.com.hk, please provide the order number and reason for exchange in the email. We will follow up as soon as we receive the email.
2. The color of the product will be different due to the color difference of each computer resolution and screen color difference, and the product will inevitably have some color difference, subject to the actual product received, and cannot be listed as defective and returned.
3. If a replacement is not required due to the wrong or damaged delivery of the goods, the customer will bear the replacement fee.
4. After confirmation by your colleagues, please return the goods to the MIDES office or the designated store after discussion and return the goods to be replaced.
After we inspect the goods, we will contact you by email or phone within 5-7 working days.
5. The exchanged goods (including out-of-office items, such as strollers or baby carriers) must be kept intact and the original label must be retained. Once the goods have been used, modified or washed by , and damaged due to improper use, they will not be returned or exchanged.
6. Each order can only be replaced once, and only items of the same or higher value than the original value can be exchanged.
7. If the same goods cannot be exchanged due to supply problems, the customer may be arranged to replace the goods of the same value, or receive additional subsidies for goods not less than the value of the original goods.
8. All items sold are non-refundable.
9. The company reserves the right to make the final decision on the return and exchange of goods.
We will not accept exchanges if:
- Intimate clothing (underwear/pants, socks)
- Freebies, trial packs
- Products sold at or below 7% off
- Open Goods / Defective Goods
- More than 14 days after receipt of the goods at the time of the request for exchange The goods have been stained or damaged The goods have been washed
- Item label removed
※ MIDES reserves the right to suspend or cancel the account of a member who makes frequent returns and exchanges.
【Notes】
Returns due to the following reasons cannot be handled for customers based on quality problems, please understand:
- The color of the goods is for reference only; Due to differences in lighting, computer monitor color differences, or personal understanding of colors, etc., resulting in photos and real objects
There may be some chromatic aberrations.
- Some products may have a little color loss or deformation after washing due to the production process or fabric treatment. It is a normal situation within the scope of quality inspection standards, and cannot be handled as quality problems; other detergents or improper washing methods can also cause such situations, please wash according to the instructions.
If you have any questions, please contact us at (852) 6013 7094 .