• Machine wash below 30ºC (inclusive) Short cycle spin

• Do not use bleach/whitener

• Ironing temperature below 150 º C inclusive

• Do not dry clean

• Dryer can be used at low temperature

1. After shopping at MiDes store/online store, if the customer needs to replace the product, he/she must replace it with the receipt at MiDes store within 14 days after purchase (calculated from the date of receipt in the form of an invoice).Customers can also email to mides@mides.com.hk, please provide the order number and reason for replacement in the email.We will follow up as soon as we receive the email.

2. If the goods need to be exchanged because the goods are not sent incorrectly or damaged, the customer will be responsible for the replacement freight.

3. After the colleague confirms the processing, please send the goods back to the following address or the designated store after negotiation, and return the goods to be replaced.

• Room C, 2/F, Yam Hop Hing Industrial Building, 40 Kwai Wing Road, Kwai Chung, New Territories

After we inspect the goods, we will follow up with you by email or phone within 5-7 working days.

4. Items to be exchanged (including travel items: such as strollers or baby carriers) must be packaged intact and retain their original labels.Once the product has been used, modified or washed, it will not be returned or exchanged if it is damaged due to improper use.

5. Each order can only be replaced once, and can only be replaced by the same or higher than the original value of the goods.

6. If the same product cannot be replaced due to the problem of supply, the customer can arrange to replace the product with the same value, or provide another subsidy to exchange for the product with a value not lower than the original product.

7. All products sold, No refunds 。

8. The company reserves the right to make a final decision on returns and exchanges.

We will not accept exchanges in the following cases:

• Underwear (underwear/pants, socks)

• Freebies, trial packs

• 30% off or less on sale items

• Open Items/Discount Defective Items

• More than 14 days after receipt of the exchange request

• The item is stained or damaged

• Goods are washed

• Item labels are removed

Notes

Returns due to the following reasons cannot be handled for customers based on quality problems, please understand:

• The color of the product is for reference only; there may be some color difference between the photo and the actual product due to the color difference of the light, computer monitor, or personal understanding of color.

• Some products may fade or deform slightly after washing due to production process or fabric treatment.It is a normal situation within the scope of quality inspection standards, and cannot be handled as quality problems; other detergents or improper washing methods can also cause such situations, please wash according to the instructions.

If you have any questions please contact us on WhatsApp 6013 7094.

Provide customers with a better online shopping experience. The MiDes online store is PCI compliant and supports 3D secure checkout to ensure 100% secure ordering for all customers.